Service Policies
- Automatic update of instances
- What "red lines" does Athento have regarding contractual conditions?
- Customer Service Terms
- Athento cloud service availability
- How often is Athento updated?
- How do you manage product changes from user suggestions?
Product demonstations
- Requesting documentation to our customers from the document manager
- Managing employee contracts with Athento
- Contract management with Athento
- Approval of commercial proposals with Athento
- QMS Quality Management System Video
- Legal file management with Athento
Conditions of the service
- How do extra support packages work?
- Can several people use the same user account on Athento?
- What does the limit of users I have in my plan mean, are they concurrent users?
- What does the support service availability limit mean?
- My support plan has a ticket limit of 40, does that mean I can only report 40 incidents per year?
- What happens if I exceed the number of support tickets included in my plan?
Subscribe to Athento
- Athento's code license
- Cloud and On-premise Models
- Athento's cloud pricing
- On Premise Pricing
- Are onpremise licenses a one-time payment and what happens if I do not renew my onpremise subscription?
- Do on-premise licenses include upgrades?
Setup services
- What kind of professional services can I hire from Athento?
- Why should I have to pay for professional services?
- Conditions and restrictions of use of Viafirma
- What resources do I need for the configuration of a project in Athento?
- What is the price of Athento's professional services?
- How does Athento perform document migrations?