It is possible to extend the coverage of your support plan. To do so, you can hire an extra support package.
The prices of the extra support packages are available from the Athento website. The extra support packages are added to your current quota, discounting first the current user consumption.
A customer has 16 users contracted on the Plus plan, but wants to have the coverages of the Standard support plan. Our customer pays per month, the result of multiplying 16 users by the price per user of his plan.
16 x 11,99€ user/month = 191,84€/month
Standard support costs 405€/month. To calculate how much extra money this customer has to pay, we subtract his user consumption from the price of the support.
405€ - 191,84€ = 213,16€
Our client, in order to have the coverage of the Standard plan, will have to pay:
Users consumption 191,84€/month
Extra support package +213,16€/month
Total to pay 405€/month
If the cost of consumption exceeds the price of the support,
the customer must move to the higher plan.
*Example prices may be out of date. Please refer to the public prices of the product.
Precios de los pluses de soporte