Soporte L1
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Activity overview
Latest activity by Soporte L1-
Soporte L1 created an article,
How to adjust the columns of a tray or queue to the width of the table?
To fit the columns of a tray or queue to the width of the table, from the Advanced Administration of the queue you must check the attribute “New panel columns fit table”. This functionality also re...
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Soporte L1 created an article,
How to convert related Word documents to a single PDF document?
Athento has an operation that allows converting several related Word documents corresponding to the specified documentary types into a single PDF document that will also be linked to the main docum...
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Soporte L1 created an article,
How do Athento's onboarding sessions work?
The onboarding programs are sessions in which a technical or process consultant will help you make the configurations you need to start working with Athento. The sessions are conducted online with ...
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Soporte L1 created an article,
Integration with SAP
Athento can be integrated with SAP for different processes. The integration of SAP and Athento allows: The sending and return of data (bidirectional integration). The update of specific statuses ...
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Soporte L1 created an article,
How to automate the calculation of a date from a reference date?
To automate the calculation of a date from a reference date, it is possible to use the operation: op_calculate_date.py This operation allows, from a field with a reference date, to perform a calcul...
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Soporte L1 created an article,
Document taxonomy for the banking sector
This article details the proposed document taxonomy, based on Athento's experience and implementation with clients in the banking sector. Within the taxonomy, we recommend creating teams, spaces, d...
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Soporte L1 created an article,
In which languages is Athento available?
Athento is available in: Spanish English French Portuguese German Dutch Italian Swedish Catalan Greek Can new languages be added to the platform? Yes, although these translations may incur add...
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Soporte L1 created an article,
How to enable OTP access in the document request?
It is possible to add a security layer to the document request functionality, requiring users to authenticate themselves with a one-time password that they receive via SMS or mail. To add this secu...
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Soporte L1 created an article,
How to archive documents?
Athento allows you to archive documents, which you do not want to delete permanently but to which you do not plan to access frequently. Archiving documents is a good practice to keep your database ...
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Soporte L1 created an article,
Configuring the connection to a Gmail mailbox
Athento allows you to configure a mailbox for a space. This article explains how to add the integration with an email. When you configure the integration, in the integration type, select Gmail. ...