Soporte L1
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Activity overview
Latest activity by Soporte L1-
Soporte L1 created an article,
How to adjust the columns of a tray or queue to the width of the table?
To fit the columns of a tray or queue to the width of the table, from the Advanced Administration of the queue you must check the attribute “New panel columns fit table”. This functionality also re...
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Soporte L1 created an article,
What you need to know about the migration from Zendesk to Freshdesk?
Athento manages customer support tickets through the Zendesk platform; however, a migration to the Freshdesk application for ticket management will take place. Why is Athento migrating to Freshde...
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Soporte L1 created an article,
How to convert related Word documents to a single PDF document?
Athento has an operation that allows converting several related Word documents corresponding to the specified documentary types into a single PDF document that will also be linked to the main docum...
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Soporte L1 created an article,
How do Athento's onboarding sessions work?
The onboarding programs are sessions in which a technical or process consultant will help you make the configurations you need to start working with Athento. The sessions are conducted online with ...
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Soporte L1 created an article,
How to activate a document lifecycle from a transaction?
To activate a document life cycle from an operation, it must be installed from the “op_start_lifecycle” operation library. In the parameters, the name of the life cycle to be activated must be fi...
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Soporte L1 created an article,
Integration with SAP
Athento can be integrated with SAP for different processes. The integration of SAP and Athento allows: The sending and return of data (bidirectional integration). The update of specific statuses ...
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Soporte L1 created an article,
How to automate the calculation of a date from a reference date?
To automate the calculation of a date from a reference date, it is possible to use the operation: op_calculate_date.py This operation allows, from a field with a reference date, to perform a calcul...
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Soporte L1 created an article,
Document taxonomy for the banking sector
This article details the proposed document taxonomy, based on Athento's experience and implementation with clients in the banking sector. Within the taxonomy, we recommend creating teams, spaces, d...
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Soporte L1 created an article,
Operation to perform currency conversion
To perform a currency conversion it is possible to use the following operation op_convert_currency.py To perform these conversions and have the exchange rates updated, this operation uses Exchan...
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Soporte L1 created an article,
In which languages is Athento available?
Athento is available in: Spanish English French Portuguese German Dutch Italian Swedish Catalan Greek Can new languages be added to the platform? Yes, although these translations may incur add...