What does the support service availability limit mean?

According to your support plan you will have contracted a "Service Availability - DS". The availability of the service means that we are committed to attend your requests in the indicated time slot.

Please note that:

• The time zone for the consideration of the time zone for customers in Europe will be CET - Central European Time (UTC+1 hour). https://time.is/es/CET
• The time zone for time zone consideration for customers in North America, Central America and South America will be GMT -5.. https://time.is/es/GMT-5
• For 24/7 plans, the time zone restriction does not apply.
• The time indicated in the contracted plan is expressed in a 24-hour time system. https://en.wikipedia.org/wiki/24-hour_clock