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  1. Athento
  2. Sales Information
  3. Service Policies

Service Policies

  • Automatic update of instances
  • What "red lines" does Athento have regarding contractual conditions?
  • Customer Service Terms
  • Athento cloud service availability
  • How often is Athento updated?
  • How do you manage product changes from user suggestions?
  • How is service availability measured?
  • Athento Security Policy
  • Service Continuity Policy
  • Backup policy
  • Recovery Plan
  • What is the RTO and RPO of Athento service?
  • Athento Privacy Policy
  • Athento exit plan
  • Maintenance and continuous improvement policy
  • Are upgrades included in my plan?
  • Cloud Service Monitoring Measures
  • Defect Prevention Methodology
  • New Functionality Implementation Policy
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