Service Policies
- Automatic update of instances
- What "red lines" does Athento have regarding contractual conditions?
- Customer Service Terms
- Athento cloud service availability
- How often is Athento updated?
- How do you manage product changes from user suggestions?
- How is service availability measured?
- Athento Security Policy
- Service Continuity Policy
- Backup policy
- Recovery Plan
- What is the RTO and RPO of Athento service?
- Athento Privacy Policy
- Athento exit plan
- Maintenance and continuous improvement policy
- Are upgrades included in my plan?
- Cloud Service Monitoring Measures
- Defect Prevention Methodology
- New Functionality Implementation Policy