How do Athento's onboarding sessions work?

The onboarding programs are sessions in which a technical or process consultant will help you make the configurations you need to start working with Athento.

The sessions are conducted online with a maximum duration of 90 minutes.

In each onboarding session a topic will be discussed, configurations will be made and tasks will be left to the client to advance in the configuration of the tool. Athento is a highly customizable and configurable tool, the purpose of these sessions is to get the client's team to be autonomous in the configuration of their processes and that they can start working with Athento as soon as possible.

Important: Athento has no delivery date commitments for configurations, customizations, etc., in this modality. If you need a commitment to specific delivery dates, you can contract a traditional project.

FAQs about onboarding programs

What can an onboarding session be used for?

It depends on the onboarding plan chosen. Some ideas are:

• Document structure configuration
• Configuration of business processes
• Integration with your identity manager or user directory.
• Integration with email accounts
• Integration with SFTP connection for document uploads
• Integration with Office365
• Integrations with external platforms via REST APIs
• Document template configuration
• Configuration of notification templates
• Development of automations
• Configuration of process dashboards
• Migrations of up to 50 million documents
• Specific security configurations
• Pentesting

What things are not included in these sessions?

• Changes in the operation of the product or non-existent functionalities. These will be referred to the product team and will be assessed and prioritized according to roadmap. +Info
• Custom developments.
• Delivery date commitments.
• Delivery of documents such as: plans, gantts, user manuals, consulting reports.

How many people can attend the onboarding meetings?

All relevant people from your team can come. It is important that you designate at least one person for the governance of the tool.