Athento offers two types of profiles to provide professional services, we review them below.
Product Engineer
This is a technical, highly specialized profile. A product engineer is capable of:
- Provide live support to teams for setup of integrations, mass processes, uploads, etc.
- Develop and configure automations or customizations ad hoc for the customer.
- Adjust security settings specific to a client's security policy.
- Help technical teams to find the source of integration, security, network, etc. problems.
A product engineer can also:
- Advise you on how to solve a use case or issue with the software
- Design the implementation of a project
- Make configurations on the product
- Teach you how to configure or use the product's functionality
Product Consultant
A product consultant has a business-oriented profile. He is an expert in analyzing business problems to propose solutions that improve process productivity.
A business consultant will help you:
- Define and/or advise you on the implementation of a process in Athento
- Solving specific user problems with current product functionality
- Configure your Athento
- Improve the definition of your business process
- Teach you how to configure or use the product's functionality
Athento's professional services pricing
- Product consultant: 80€/hour
- Product engineer: 200€/hour
These prices do not include travel or per diem expenses.
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