General troubleshooting
- How to unblock access to a user for failed login attempts?
- How to remove the browser translation and set the correct language in Athento?
- Why can't I share a document with external users?
- Basic Auth authentication for API user not working
- What do I have to do if my extraction template has stopped working after upgrading to the version with multipage support?
- Unzip or extract zip files split into parts
- Why am I seeing a message that says that preview is disabled for my document?
- How to get more information about an error?
- Why can't I use the clipboard properly?
- Why don't you upload a CSV file for bulk upload?
- How do I check if Athento is sending notifications?
- Why is the date not stored in a metadata?
- User groups defined in the user directory (LDAP) are not assigned.
- Not all trays are displayed
- I do not see the Users menu in the main navigation bar.
- My field of type "Choice" whose values depend on another field, sometimes when reloading the document it does not show the correct options.
- Why is my notification not being sent?
- Remove on-screen aids for a Team
- My queue takes a long time to load
- The life cycle is not displayed correctly
- Athento does not allow me to update my password, what can I do?
- I created a user, but he never logged in to the platform and now he can't log in, what can I do?
- Why don't I see my form in the space I just created?
- I cannot access Athento. What can I do?
- What to do if a document is left in Processing state?