Support service
- How to report a support case?
- How can I get the technical details of an incident?
- What should I take into account when registering a ticket?
- Why can't my ticket be serviced?
- How to access the Support Center?
- Access to reported tickets
FAQs
- Is it possible to make fields visible in the search screen as columns?
- How to upload several related documents from the public link?
- What should I consider in OCR projects?
- Best practices for the digitization of documents
- How to clear browser cache
- How to remove the console from the browser
General troubleshooting
- Why am I seeing a message that says that preview is disabled for my document?
- How to get more information about an error?
- Why can't I use the clipboard properly?
- User groups defined in the user directory (LDAP) are not assigned.
- Not all trays are displayed
- I do not see the Users menu in the main navigation bar.
Data related issues
- What kind of file formats are not supported?
- How removing/adding fields affect documents already in the platform?
- Is it possible to apply inbound filters to messages in the mailbox integration?
- Special considerations for document uploads via SFTP
- The file is not downloaded with the correct document name.
- How to check for CSV import problems