Support service
- What happens when an instance is updated?
- How to report a support case?
- Levels of severity, criticality and priority of an issue
- How can I reopen a ticket?
- When to report a ticket to Viafirma's support?
- Preventive and Corrective Maintenance
FAQs
- How to set the document refresh mode after executing an operation manually?
- What can I do when my PDF fails to generate the watermark?
- Why migrate from Nuxeo to Athento?
- What to do when a user is duplicated?
- Is it possible to make fields visible in the search screen as columns?
- How to upload several related documents from the public link?
General troubleshooting
- Why can't I share a document with external users?
- Basic Auth authentication for API user not working
- What do I have to do if my extraction template has stopped working after upgrading to the version with multipage support?
- Unzip or extract zip files split into parts
- Why am I seeing a message that says that preview is disabled for my document?
- How to get more information about an error?
Data related issues
- Why don't I see all the fields in the Documents tab of the form?
- How can I open a CSV report that I downloaded from Athento?
- What kind of file formats are not supported?
- How removing/adding fields affect documents already in the platform?
- Is it possible to apply inbound filters to messages in the mailbox integration?
- Special considerations for document uploads via SFTP