Support service
- How to report a support case?
- How can I get the technical details of an incident?
- What should I take into account when registering a ticket?
- Why can't my ticket be serviced?
- How to access the Support Center?
- Access to reported tickets
FAQs
- How to upload several related documents from the public link?
- How to clear browser cache
- How to remove the console from the browser
- How to obtain information from the browser's Network tab
- What is the maximum size allowed for a text field
- Why are there differences between my updated instance and the product release notes?
General troubleshooting
- What should I consider in OCR projects?
- Best practices for the digitization of documents
- Not all trays are displayed
- I do not see the Users menu in the main navigation bar.
- My field of type "Choice" whose values depend on another field, sometimes when reloading the document it does not show the correct options.
- Why is my notification not being sent?
Data related issues
- What kind of file formats are not supported?
- How removing/adding fields affect documents already in the platform?
- Is it possible to apply inbound filters to messages in the mailbox integration?
- Special considerations for document uploads via SFTP
- The file is not downloaded with the correct document name.
- How to check for CSV import problems