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  1. Athento
  2. Troubleshooting & FAQs

Troubleshooting & FAQs

Useful information to solve common issues

Support service

  • How to report a support case?
  • How can I get the technical details of an incident?
  • What should I take into account when registering a ticket?
  • Why can't my ticket be serviced?
  • How to access the Support Center?
  • Access to reported tickets
See all 13 articles

FAQs

  • Is it possible to make fields visible in the search screen as columns?
  • How to upload several related documents from the public link?
  • What should I consider in OCR projects?
  • Best practices for the digitization of documents
  • How to clear browser cache
  • How to remove the console from the browser
See all 13 articles

General troubleshooting

  • Why am I seeing a message that says that preview is disabled for my document?
  • How to get more information about an error?
  • Why can't I use the clipboard properly?
  • User groups defined in the user directory (LDAP) are not assigned.
  • Not all trays are displayed
  • I do not see the Users menu in the main navigation bar.
See all 16 articles

Data related issues

  • What kind of file formats are not supported?
  • How removing/adding fields affect documents already in the platform?
  • Is it possible to apply inbound filters to messages in the mailbox integration?
  • Special considerations for document uploads via SFTP
  • The file is not downloaded with the correct document name.
  • How to check for CSV import problems
See all 10 articles
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