Support service
- What happens when an instance is updated?
- How to report a support case?
- What you need to know about the migration from Zendesk to Freshdesk?
- How to help support technicians locate the error I am experiencing?
- Checklist: How to analyze a reported ticket?
- Levels of severity, criticality and priority of an issue
- How can I reopen a ticket?
- When to report a ticket to Viafirma's support?
- Preventive and Corrective Maintenance
- Does Athento perform incident reporting?
- How can I get the technical details of an incident?
- What should I take into account when registering a ticket?
- Why can't my ticket be serviced?
- How to access the Support Center?
- Access to reported tickets
- What is my SLA?
- Does Athento provide level 1 support?
- What levels of support does Athento provide?
- What is level 2 support?
- How is compliance with the supporting SLAs measured?
- Number of tickets included in my support plan
- Can additional tickets be purchased?