Support service
- How to report a support case?
- How can I get the technical details of an incident?
- What should I take into account when registering a ticket?
- Why can't my ticket be serviced?
- How to access the Support Center?
- Access to reported tickets
- What is my SLA?
- Does Athento provide first level support?
- What levels of support does Athento provide?
- What is second level support?
- How is compliance with the supporting SLAs measured?
- Number of tickets included in my support plan
- Can additional tickets be purchased?