How to access the Support Center?

The support service you have contracted includes access to the Support Center. The Support Center is a place where you can ask questions to the support team and report issues.

But most importantly, the Support Center allows you, as well as us, to have a centralized access point to your support requests and keep track of your support tasks.

From the Support Center you will be able to:

• Register support requests.
• Provide detailed information about your support requests.
• Ask questions about configuration, optimization or use of Athento.
• View troubleshooting information.
• View the response to your open support requests.
• View all support requests you have reported.

First time in the Support Center

Puedes acceder desde https://soporte.athento.com/hc/en-us

From that page, you can search for information about Athento. If you want to report a ticket or follow up on tickets, click on Login.

Next, you will see a form. Below it, you will have two options:

1. Never reported a support ticket (First time using Athento)
2. You have previously sent an email to soporte@athento.com (Have you sent us an email?)

If you have never reported an incident, the platform will ask you to register. If you have ever registered a ticket, there is already a user created for you with your email account. You will need to create a password before you can log in.