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  1. Athento
  2. Troubleshooting & FAQs
  3. Data related issues

Data related issues

  • Why don't I see all the fields in the Documents tab of the form?
  • How can I open a CSV report that I downloaded from Athento?
  • What kind of file formats are not supported?
  • How removing/adding fields affect documents already in the platform?
  • Is it possible to apply inbound filters to messages in the mailbox integration?
  • Special considerations for document uploads via SFTP
  • The file is not downloaded with the correct document name.
  • How to check for CSV import problems
  • Characters to avoid when generating a csv for importing
  • In bulk uploads, how should Mastertables type field data be uploaded?
  • What is the maximum allowed size of a document in Athento?
  • The export links of reports of a document type are not correct.
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