Athento has bulk upload mechanisms. In these cases, metadata is usually sent in a CSV file format.
If there are problems uploading a CSV file, the following points can be checked:
- Ensure that the CSV format is correct, that the correct separators are used (comma or semicolon, depending on the upload) and that quotation marks are used where necessary.
- That the field formats are correct, e.g. if a field is of type date, it must have the expected format.If a field is of type status or lifecycle status, it has a valid status value.
- Check that header names are correct, without unnecessary spaces, and respecting an upper and lower case.
- Check that there are no blank lines or unnecessary line breaks.
As a recommendation, it is useful to open the CSV file in a spreadsheet editor to see if the cells correspond to the expected columns.