Main navigation bar

Once a user enters Athento, the main Athento navigation bar is located on the left side of the screen.

This list of buttons will be visible to each user according to the permissions configured in Athento, i.e., a team administrator user can see and access all the panel options.

What does each access button offer?

Clicking on this button will take you directly to the Athento dashboard, where you can view the configured queues or work trays.

This button allows you to access the advanced search functionality.

For more information, please visit: https://athento.zendesk.com/hc/es/articles/360018307979--C%C3%B3mo-funciona-la-b%C3%BAsqueda-avanzada-

This button gives access to the forms created on the platform.

It also allows you to add new forms. 

See more in:  https://athento.zendesk.com/hc/es/articles/360023052513-Crear-un-nuevo-formulario

Allows access to Athento users, groups and permissions.

See more in: https://athento.zendesk.com/hc/es/articles/360009254739-Resumen-de-esta-secci%C3%B3n-en-v%C3%ADdeo-grupos-y-permisoshttps://athento.zendesk.com/hc/es/articles/360008046893-Usuarios

This button allows you to access the spaces created within Athento.

See more in:   https://athento.zendesk.com/hc/es/articles/360007934294-Espacios

https://athento.zendesk.com/hc/es/articles/360033250154-Resumen-en-v%C3%ADdeo-de-esta-secci%C3%B3n-Espacios

This button allows you to access the work queues or trays in Athento. Through this menu you can also create new work queues or trays.

See more in:  https://athento.zendesk.com/hc/es/articles/360007932874-Colas

Through this button, it is possible to enter Athento where it is possible to export all the data associated with the changes in the life cycle through which the documents of a specific form have passed.

See more in:   https://athento.zendesk.com/hc/es/articles/360016443960-Reportes-de-procesos-o-ciclos-de-vida

This section displays statistics pre-defined in the platform. The information displayed in this menu is always the same and cannot be configured by users.  

See more in the following article in the "Insights" section.

https://athento.zendesk.com/hc/es/articles/360021935254-Informes-y-Reporting-en-Athento