It is possible in some cases, but not always. Changes to the core elements of the product could affect other Athento customers, so they need to be evaluated and may not be implemented.
It's important to note that there is no commitment to making changes to the product, whether current or future, and if a feature is deemed necessary by the product team, the delivery times are entirely at their discretion.
What is meant by changes or modifications to the product?
- New functionalities.
- Modification of existing functionality.
- Changes in the product interface that are not configurable.
What options do I have?
New product functionalities
You can suggest them in accordance with our New Feature Implementation Policy.
For changes in functionality or the product interface
Athento is a highly flexible product with a high degree of configurability. Many of the functionalities and user interface appearance options are configurable. Consult with the product team or your consultant about the available options. If it's not possible to make the change through configurations, you can suggest the modification in accordance with our New Feature Implementation Policy.
Our consulting or product team may suggest alternative solutions to achieve a similar result without modifying the core of the product. Athento offers multiple options to extend the product's functionality without altering its core:
- Similar functionality