Soporte SL
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Recent activity by Soporte SL-
What does the managed instance service consist of?
Athento is a software offered as a service, and the subscription includes user support, but it does not include instance management or governance actions. For those customers who do not have the re...
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Checklist: How to analyze a reported ticket?
Verify that we have the link to the document or page related to the error. Verify that we have evidence of the incident (screenshots, video, etc.). Verify that we have the Athento error log mess...
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Basic Auth authentication for API user not working
If your API user authentication by Basic Auth does not work, please check: Try resetting the password. If your user is an active directory or Azure directory user, set the password in the Athento ...
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How to execute an operation programmatically on a document?
If we need to execute an operation from code, it can be done as follows: doc.run_operation(UUID)
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How to modify the binary of a document programmatically?
From an operation, we can change the binary associated to a document. This is possible by redefining the value of the "file" attribute. Example code when we have the exact path to the new binary ...
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How to configure different authenticators in Athento?
The different authenticators in Athento are configured at different levels (settings, advanced interface, etc).In the case of framework level configuration, it is done by defining the AUTHENTICATIO...
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How are permissions massively updated in spaces that have per-object permission assignment configured?
When we configure a space to have permissions per object, the permissions are given to each document at the time of creation. If we change the definition of the permissions (adding a new group, mod...
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Why has the information available in an article been updated?
Athento's product and service documentation can be found in this knowledge base https://athento.zendesk.com/hc/es. Many of these articles define the conditions of service provision and use of the ...
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How is the software development cycle for the Athento product?
The following describes the software development cycle that is carried out internally at Athento for the development of the product. A functionality request is received from Canny, consultancy or ...
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Automatic update of instances
As part of the Maintenance and Continuous Improvement Policy, Athento recommends the automatic update of instances. To do so, you must access the advanced administration of the tool and activate th...