What happens when an instance is updated?

In those cases for which the support service has indicated the need to update an instance, and the instance has been updated, it is important to bear in mind:

• The level 1 support team must identify those incidents for which the need to upgrade the instance has been indicated.
• Once the instance is upgraded, the level 1 support team should review whether the issue has been resolved with the upgrade.
• In case the incident persists, it is necessary to respond to the original ticket so that it can be reopened and followed up.