In those cases for which the support service has indicated the need to update an instance, and the instance has been updated, it is important to bear in mind:
- The level 1 support team must identify those incidents for which the need to upgrade the instance has been indicated.
- Once the instance is upgraded, the level 1 support team should review whether the issue has been resolved with the upgrade.
- In case the incident persists, it is necessary to respond to the original ticket so that it can be reopened and followed up.
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