What are the SLAs of non-productive environments?

Pre-production environments will be subject to the SLA of your support plan multiplied by 4. That is, if your response time for a blocker incident is 3 hours, the response time for one of your pre-production environments will be 12 hours (3 hours x4).

Please note that project issues reported during UAT testing must be resolved within the agreed project timelines and schedules.