What is my SLA?

To know your Service Level Agreement (SLA), you must know which plan you have contracted.

Details of the SLAs can be found at

https://www.athento.com/athentos-support-coverage/

What is the SLA for security vulnerabilities?

• Severity critical: 3 days
• Severity high: 30 days
• Severity moderate: 60 days
• Severity low: 100 days