Soporte-L1
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Recent activity by Soporte-L1-
Dedicated hosting for your Athento
Dedicated instances are only available for Standard and higher plans. These plans must be hired with the minimum number of users required by the plan and in the case of the Standard plan, the minim...
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Hiring a pre-production environment
If you need to hire a pre-production environment, you can do it in two different ways: Sandbox environment: pre-production environment where users can test new configurations, adhoc developments a...
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How do extra support packages work?
It is possible to extend the coverage of your support plan. To do so, you can hire an extra support package. The prices of the extra support packages are available from the Athento website. The ext...
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Restrict transitions for users
In addition to the control of the state itself, which indicates which groups of users can put a document in a certain state, Athento offers some options to force that only one user or group of user...
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Custom design for public forms
Athento allows full access to the HTML and CSS so you can customize the design of your public form. You can customize your template from the Public URLs panel in the form settings. You will then b...
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How to classify documents using white words?
It is possible to define in Athento words or expressions that serve us to classify documents. That is, a textual expression that indicates to Athento that if it is found in the OCR or text of the d...
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Maintenance and continuous improvement policy
Upgrades Athento updates your instances continuously and automated in most cases. Most of the updates have no impact on the availability of the platform. Communication of new versions or functional...
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Full text searches
Athento extracts the full text content from the binary files stored in the repository and from the metadata stored in the database. Athento indexes metadata and content in the database or ElasticSe...
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Cloud and On-premise Models
Athento is marketed in two models: the saas model and the on-premise model. Athento recommends the saas model because ... Cloud service prices are lower than on-premise licensing. In addition, the...
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Deleted documents from a space
Each space has a document bin in which documents that have been deleted are sent. Those bins can be accessed from the Trash tab. Documents can be restored from the Trash. The Trash tab is only acc...