Soporte L1
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Recent activity by Soporte L1-
Document taxonomy for the banking sector
This article details the proposed document taxonomy, based on Athento's experience and implementation with clients in the banking sector. Within the taxonomy, we recommend creating teams, spaces, d...
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In which languages is Athento available?
Athento is available in: Spanish English French Portuguese German Dutch Italian Swedish Catalan Greek Can new languages be added to the platform? Yes, although these translations may incur add...
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How to enable OTP access in the document request?
It is possible to add a security layer to the document request functionality, requiring users to authenticate themselves with a one-time password that they receive via SMS or mail. To add this secu...
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How to archive documents?
Athento allows us to archive documents, thus freeing up space and making our search queries much faster. Documents can be archived in two different ways: From the document view. If you have superu...
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Hiding the upload section of a digital document in document creation
Athento allows you to create document records, which means that it will not be necessary to attach a digital file to it. For this, you can hide the digital document upload section in the document c...
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How to inherit all permissions from a parent folder?
Athento allows to inherit all permissions from a parent folder, and to inherit them from all its children. To do this you must use the inherit_folder_permissions command. This command has only one ...
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How to create functions for queues?
To create functions for queues, you will have to follow a series of steps. First of all, you must have the new queue panel activated. You can see how to do it in this article. Once inside the queue...
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How to consult the signature code of a document sent to sign from Athento with Viafirma Documents?
To know the code of the document sent to sign from Athento with Viafirma Documents, you have to enter the advanced administration of the document. Once inside the advanced administration of the ...
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Extraction/validation statistics
With Athento you can visualize extraction/validation statistics for each metadata type (except itables). To do this, go to the metadata type configuration, in the "Stats" tab. In this tab you will ...
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How can I create or link a file, using a key metadata?
In Athento it is possible to create or link an expedient by means of an operation, having as search key a key metadata of the same expedient. To do this you must install the “Create or link records...