Soporte SL
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Activity overview
Latest activity by Soporte SL-
Soporte SL created an article,
Filter by document author groups
Athento allows you to filter by document author groups. To do this, you will need to add the author filter in the advanced search. Once added, select the “in groups” option and select the groups yo...
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Soporte SL created an article,
How do I hide the “Rename” option from the navigation?
From the document or folder form advanced settings, you must disable the “Allow edit title” option to hide the “Rename” function for documents or folders in the navigation. In addition, it will not...
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Soporte SL created an article,
How can I activate the AI or Athenea features on my Athento?
To activate Athenea's Artificial Intelligence features in your instance or team, you have several options: Bring your own AIAthento offers support for different AI services. Simply connect your acc...
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Soporte SL created an article,
Modify the placeholder for the fields
Athento allows you to modify the placeholder for fields. To do this, the first thing you need to do is access the field settings and modify it.When modified, the change will be visible in the docum...
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Soporte SL created an article,
Configure a computer using Artificial Intelligence
Athento allows you to configure equipment using Artificial Intelligence. The Athenea assistant is responsible for helping us configure our equipment. To do this, we must go to the “Equipment” secti...
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Soporte SL created an article,
How to change the main lifecycle status of documents from the Knowledge Base chat?
To display the main life cycle in the Knowledge Base chat, all you need to do is activate the ‘Change main life cycle state’ option in the advanced administration of the desired knowledge base.In a...
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Soporte SL created an article,
Filter favorite documents
To filter favorite documents, from the advanced search in advanced filters, you can select the “Favorite” filter as follows:And you can create a document listing item on the dashboard using the fol...
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Soporte SL created an article,
Integration with SAP S/4HANA
Athento allows integrations with SAP S/4HANA to automate document processes.This integration can be configured from the Equipment Applications tab. Within this section, you will find the app SAP S...
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Soporte SL created an article,
Mark a document as a favorite
To mark a document as a favorite, click on the star icon in the actions menu next to the document title:And if you want to remove it from your favorites, you must click on the same button again.
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Soporte SL created an article,
Display document expiration colors in a queue
Athento allows you to display document expiration colors in a queue. To do this, you must enable the “check_ans” field in the advanced queue settings.Once done, the rows of documents will be displa...