Zoho Analytics is a tool to configure dynamic reports. In some clients, from Athento we send information about the documents so that reports or graphical advanced statistics can be embedded within Athento.
Below, we answer some typical questions regarding the use of this service.
What is the full name of the company with which the service is outsourced?
Zoho Corporation B.V with registered office at Beneluxlaan 4B, 3527 HT UTRECHT, The Netherlands.
Is personal data sent to Zoho?
The data sent to Zoho will depend on the nature of the documents and information that the customer stores in Athento. If there is personal data in your documents, you can choose not to share it with Zoho. It is also possible to pseudomize the data so that it cannot be linked to individuals. The pseudonymization strategy will depend on the nature of the data. Ask the project team or support team for your specific case.
Where is the data processed from?
The company as well as the data centers they use are located in The Netherlands, therefore within the European Union.
Has Athento verified Zoho's compliance with data protection and information security?
Zoho has multiple security mechanisms/practices in place (such as permissions and access management, encryption of communications, backups, security policies, risk analysis, personal data marking, encryption at rest, etc.). You can view more information about Zoho's GDPR compliance from https://www.zoho.com/analytics/help/gdpr.html
Athento and Zoho have signed a data processing contract.