How to automatically refresh a queue or tray?

To update a tray or queue automatically, you must check the attribute "Is automatically refreshable" from the Advanced Administration of that queue. This functionality also requires the activation of "Is using the new panel". Once enabled, trays will be automatically refreshed, by default every 60 seconds."

IMPORTANT!
The auto-refresh of a large number of trays can affect the performance 
of your Athento instance.