Samuel Lopez
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Articles
Recent activity by Samuel Lopez-
How to execute an operation programmatically on a document?
If we need to execute an operation from code, it can be done as follows: doc.run_operation(UUID)
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Why should I have to pay for professional services?
Athento aims to offer a self-service product, so that the end customer can make configurations and can adjust them to their business needs. In some cases, it is possible that Athento's team will pe...
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What kind of professional services can I hire from Athento?
Athento has a team of professionals with training in information technology and implementation of projects based on its own product. Clients interested in contracting these services can contract ...
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What "red lines" does Athento have regarding contractual conditions?
Athento has a standard contract that fits the service provision and in which the clauses that ensure a good experience for the client have been included. Some clients, however, prefer to provide th...
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Automatic update of instances
As part of the Maintenance and Continuous Improvement Policy, Athento recommends the automatic update of instances. To do so, you must access the advanced administration of the tool and activate th...
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What commands can I configure in Athento?
Below are some of the most common commands according to the type of automatism they allow. In the article How to schedule automatic tasks? describes how to configure them. Notifications Sending n...
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How to have a restricted user for access control only?
Athento allows you to have a user profile that only has access to user and group management, without access to documents or any other administration area. To do this, with a "superuser" user, y...
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How is the software development cycle for the Athento product?
The following describes the software development cycle that is carried out internally at Athento for the development of the product. A functionality request is received from Canny, consultancy or ...
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Why has the information available in an article been updated?
Athento's product and service documentation can be found in this knowledge base https://athento.zendesk.com/hc/es. Many of these articles define the conditions of service provision and use of the ...
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What response codes does the API return?
The Athento API uses an HTTP REST type interface, therefore, the response types are mainly standard HTTP responses, such as those that can be seen at https://developer.mozilla.org/en-US/docs/Web/HT...