Soporte L1
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Activity overview
Latest activity by Soporte L1-
Soporte L1 created an article,
How to extend the field pane or the document preview?
To expand the field pane or the document preview, move the split to the right or left side of the screen, depending on the part that needs to be emphasized. This information is automatically saved ...
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Soporte L1 created an article,
How to create and use an image field?
An image field allows you to store an image associated with the document. The images stored in this type of field can be used in Word and Excel document templates. Creating an image field To crea...
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Soporte L1 created an article,
How to set up notifications in queues?
Athento allows you to send notifications in the work queues or trays. To do this, go to the advanced section of the platform, and in Document queu operations, add a new document queue operation. ...
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Soporte L1 created an article,
How to hide the drop-down to change the lifecycle status?
IMPORTANT:This functionality requires access to advanced administration. You can disable the quick change lifecycle functionality, so that the lifecycle can only be updated once the pop-up window...
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Soporte L1 created an article,
How to remove the browser translation and set the correct language in Athento?
The change in the labels of the elements in Athento is usually related to the configuration of the user's browser. For example, in the following document there is a "Code" field, which when viewed ...
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Soporte L1 created an article,
How to edit the teams of several users at the same time?
From the Global Administration Console you can edit the teams of several users at the same time. Go to the Users tab of the Administration Console. Select the users you want to edit from there and ...
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Soporte L1 created an article,
How to filter in the documents tab of the form by text fields?
Athento allows you to perform strict and permissive filters with text and text area fields in the document list of the form. Once there, if a text field is marked as visible, the filter being ap...
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Soporte L1 created an article,
How to hide the buttons to complete and reject a task?
Athento allows you to hide the buttons for completing and rejecting a task. This is done from the advanced administration, within the task type. (Home > Workflowtasks > Document worfkflow task type...
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Soporte L1 created an article,
How to apply a custom color to a state in a lifecycle?
IMPORTANT:This functionality requires advanced administration access. Athento allows you to designate a color for a state within a lifecycle. This color will be used to display the state at various...
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Soporte L1 created an article,
How to help support technicians locate the error I am experiencing?
When you encounter an unhandled error in Athento, a page like the following is displayed. To report this error to the support team, it's important to include the identifier highlighted in red ...