Soporte L1
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Recent activity by Soporte L1-
How to access Athento's courses
From https://university.athento.com go to See Courses (the blue button). Click on the course you want to take: Now go to "Start learning" (it might say "Register" or "Enroll" in some courses). You...
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What happens if I exceed the number of support tickets included in my plan?
If you have used all of the tickets included in your plan, you have a few options: Upgrading to a higher support plan. Purchasing a package of tickets. Hiring professional services required for t...
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How to extend the field pane or the document preview?
To expand the field pane or the document preview, move the split to the right or left side of the screen, depending on the part that needs to be emphasized. This information is automatically saved ...
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What is level 2 support?
It is the support that is responsible for resolving more specialized incidents, which require the specific knowledge of qualified engineers. Some examples may include: Bug resolution Platform rest...
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Does Athento provide level 1 support?
Athento does not offer first-level support services. Only tickets reported by authorized contacts will be attended and, these contacts must have made a first filter of the requests, ensuring that t...
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How to help support technicians locate the error I am experiencing?
When you encounter an unhandled error in Athento, a page like the following is displayed. To report this error to the support team, it's important to include the identifier highlighted in red ...
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How to create and use an image field?
An image field allows you to store an image associated with the document. The images stored in this type of field can be used in Word and Excel document templates. Creating an image field To crea...
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How to filter in the documents tab of the form by text fields?
Athento allows you to perform strict and permissive filters with text and text area fields in the document list of the form. Once there, if a text field is marked as visible, the filter being ap...
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How to hide the buttons to complete and reject a task?
Athento allows you to hide the buttons for completing and rejecting a task. This is done from the advanced administration, within the task type. (Home > Workflowtasks > Document worfkflow task type...
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How to apply a custom color to a state in a lifecycle?
IMPORTANT:This functionality requires advanced administration access. Athento allows you to designate a color for a state within a lifecycle. This color will be used to display the state at various...