
Soporte L1
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Recent activity by Soporte L1-
SAML2
SAML2.0 (Security Assertion Markup Language 2.0) is a cross-domain authentication and authorisation system based on security tokens. Next we will see how to configure SSO against the identity provi...
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What you need to know about the migration from Zendesk to Freshdesk?
Athento manages customer support tickets through the Zendesk platform; however, a migration to the Freshdesk application for ticket management will take place. Why is Athento migrating to Freshde...
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Operation to perform currency conversion
To perform a currency conversion it is possible to use the following operation op_convert_currency.py To perform these conversions and have the exchange rates updated, this operation uses Exchan...
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How to activate a document lifecycle from a transaction?
To activate a document life cycle from an operation, it must be installed from the “op_start_lifecycle” operation library. In the parameters, the name of the life cycle to be activated must be fi...
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What options do I have for executing operations in the first state of the life cycle?
By default, you cannot execute operations in the first state of the life cycle, since there is no transition to this state. If you need this behavior, you have some options available. Execution o...
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Configuring the connection to a Gmail mailbox
Athento allows you to configure a mailbox for a space. This article explains how to add the integration with an email. When you configure the integration, in the integration type, select Gmail. ...
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Generate ATQL queries using AI via Athenea interface
To generate ATQL queries using AI, access Athenea. Next, select “ATQL” as the type of prompt to be queried. In the Prompt field, you must write in detail which documents you want to obtain from th...
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How to generate Athento trading code using Artificial Intelligence?
Athento allows you to generate the code of an operation using Athenea -the Athento AI assistant-. You can access this functionality from the Athenea menu, next to the search engine in the Athento h...
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Operation op_image_analysis_openai for intelligent image analysis
To analyze images with Artificial Intelligence you can use the following operation: op_image_analysis_openai This operation saves the result of the analysis in a document feature with the followin...
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Operation to extract metadata in a smart way with Athenea (OpenAI)
Athento allows you to extract metadata intelligently with Athenea. You can use this functionality with or without this operation. Use intelligent field extraction without activating an operation. T...