Soporte-L1

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  • Access Logs

    1. Security
    2. Logs

    Athento has security logs available on the following path: /var/log/athentose/athentose_users.log This log can also be seen from the user interface:   https://subdomain.athento.com/health/userslogs...

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  • How version control works on Athento?

    1. Features
    2. Document Management

    Athento has a semiautomatic version control system. The document version automatically increases when the main file is replaced. Users also can force the version change by clicking on the Validate...

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  • What is a Team and what can you use it for?

    1. Features
    2. Document Management

    Teams are the way in which Athento allows multi-tenancy. In other words, Teams allow you to separate data from different processes or work teams within the same Athento. Some examples of the use of...

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  • Scanners compatibility

    1. Architecture
    2. Networks

    The connection with scanners is made through monitored hot folders (watch folders) in which the scanners dump the documents and from which Athento collects them through programmatic and background ...

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  • How to scan documents to Athento?

    1. Features
    2. Smart Features

    Scanners can be configured to send the documents to a folder on an SFTP server.  From there, Athento can upload documents without users having to pay attention to the process.

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  • Create a New Form

    1. Set up
    2. Forms or document types
    3. Forms or documentary types

    To create a form, go to the Document Forms menu.  Click on the button to create a new form.   Assign a name to the document type and click the Save button. The new document type will appear on th...

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  • What is the development technology used in the Athento Suite?

    1. Advanced Configuration
    2. FAQs

    Athento ECM 8 Nuxeo 8.0 Java 1.8 PosgreSQL 9.X (integración nativa también con Oracle o SQL Server) Elasticsearch LibreOffice 4 MongoDB   Athento SE 5FT Python 2.7 Django 1.8 OpenCV Tesseract NL...

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  • What is the typical procedure applied when upgrading from one version to another?

    1. Advanced Configuration
    2. FAQs

    Upgrading Athento ECM-Nuxeo takes between 4 and 8 hours depending on the volume of data. Nuxeo has a documented “General Upgrade Procedure” that may be consulted here https://doc.nuxeo.com/nxdoc/up...

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  • How to become an Athento's partner?

    1. Sales Information
    2. Partners

    Write us indicating that you want to be a partner through our website contact form. Once you contact us, we will follow the following process: Partner Background Questionnaire: We will ask you to ...

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  • Citrix/Terminal Server support

    1. Features
    2. Integrations

    Athento ECM is a browser application routing all its traffic via HTTP or HTTPS to the final user. Citrix/Terminal Server must provide a compatible browser to allow user to access Athento Suite. If...

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