Soporte-L1
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Recent activity by Soporte-L1-
Indicate the decimal separator of the extracted value using extraction templates
Athento allows you to extract content from documents and save it as a value of a field using extraction templates. For number type fields, when extracting the value we must indicate the decimal sep...
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How to load all the options of the subtype fields users and groups?
Athento loads the options of the "choice" and "multichoice" type fields with subtype users or groups at the user's request, i.e. not all options are loaded when the view is loaded to improve perfor...
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Edit user options from Global Admin Console
From the user table of the Global Admin Console, it is possible to edit certain configuration of each of the users. To do this, you must go to the table and click on the following button in which, ...
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What search options does Athento offer?
Athento offers different options to search for documents. Advanced search The Advanced search offers a document list as well as a set of filters that allow searching for criteria such as: Space F...
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How to request documents from external users on demand?
Athento allows you to request documents to external users from a document, record, file or procedure. The requested documents, once received, will be created as documents related to the document fr...
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General operation of trays
Tray life cycle The life cycle of tray loading at Athento consists of three fundamental phases: collection, rendering and post-filtering. 1. Procurement phase The fetching of the data is defined ...
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How to create a Dialogflow chat bot integrated with Athento?
Create a virtual agent In order to create a chat bot in Dialogflow, you can: Create it from Athento following this documentation. Go to https://dialogflow.cloud.google.com/ and log in with a Googl...
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How to create a Dialogflow chat bot from Athento?
CONFIGURATION FROM GOOGLE CLOUD To create an agent / chatbot from Athento directly, we can do it from the Dialogflow team app. Previously, the following steps must be followed: 1.- Log into the goo...
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How to avoid users changing their ID number from their user profile?
To control the editing of a user's identification number, access Advanced Administration. In Config Properties, you will find a property called 'can_edit_identification_number' which by default wil...
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How to automatically refresh a queue or tray?
To update a tray or queue automatically, you must check the attribute "Is automatically refreshable" from the Advanced Administration of that queue. This functionality also requires the activation ...