jlr
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Activity overview
Latest activity by jlr-
jlr created an article,
How to delete or clear the values of fields in a document with an operation or automation
The “Clean metadata” automation is an operation or automation in Athento designed to clean (empty) the values of one or more metadata fields in a document, in a simple and configurable way from the...
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jlr created an article,
How can I view graphs of instance statistics?
From the administration console, clicking on the icons for each statistics card will take you to a tab with a graph showing that statistic, allowing you to filter by other time periods and other st...
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jlr created an article,
Parent document task panel
It is possible to enable the display of the Parent Tasks panel in the view of a child document. To do this, from the document type of the child document, you must enable it in the document panels s...
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jlr created an article,
Add an HTML widget to a dashboard
Athento allows adding an HTML widget to the new dashboards. These widgets are designed to enable dashboard customization, for example by adding links or informational content.To add one of these wi...
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jlr created an article,
Statistics on requests to Athenea
Athento records requests made to Athenea so that users can check the number of requests and tokens exchanged with Artificial Intelligence engines. These statistics regarding requests and tokens can...
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jlr created an article,
Update document from Zendesk
Athento allows you to update a document from Zendesk. To do this, the document must first be uploaded using the “op_send_document_to_zendesk” operation. Once uploaded, using the “op_retrieve_zendes...
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jlr created an article,
Upload documentation to Zendesk from Athento
The “Create Knowledge Article (Zendesk Guide)” operation allows you to create or update a knowledge article in Zendesk Guide from an Athento document.Configuration parametersSection name: Name of t...
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jlr created an article,
Add conditions to an operation or automation
Athento allows you to edit the condition of an operation. To do this, you must access the operations of a space. Once there, click on the “Conditions” button. Once done, a modal will open allowing ...
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jlr created an article,
How can we migrate documents from Dropbox to Athento?
Athento has an integration with Dropbox that allows you to migrate documents from Dropbox to Athento. Configuring integration with DropboxTo configure integration with Dropbox, go to the team's app...
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jlr created an article,
How do I add a custom button at the team level?
In this article, we explain how you can insert custom buttons into the product interface at the team level, specifically in the application header or in the navigation bar on the left side of the s...