Soporte SL
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Recent activity by Soporte SL-
Configure a computer using Artificial Intelligence
Athento allows you to configure equipment using Artificial Intelligence. The Athenea assistant is responsible for helping us configure our equipment. To do this, we must go to the “Equipment” secti...
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Advanced filters for columns in document trays
Athento allows you to activate advanced filters for columns in document trays.This can be activated from queue administration. To do this, you must activate the “Column Filter” and “Advance Filter”...
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How to change the main lifecycle status of documents from the Knowledge Base chat?
To display the main life cycle in the Knowledge Base chat, all you need to do is activate the ‘Change main life cycle state’ option in the advanced administration of the desired knowledge base.In a...
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How to require comments in order to click on the action buttons for a task
Athento allows you to require comments in order to click on the action buttons for a task. To do this, the first thing you need to do is access the administration of the type of task you want to co...
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How do I add a custom button to response documents in KB chat?
Athento allows you to add two types of buttons to the quick action bar in the document view:Link type: when clicked, the user is redirected to a specific link.Button type: to execute an operation.T...
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Filter favorite documents
To filter favorite documents, from the advanced search in advanced filters, you can select the “Favorite” filter as follows:And you can create a document listing item on the dashboard using the fol...
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Integration with SAP S/4HANA
Athento allows integrations with SAP S/4HANA to automate document processes.This integration can be configured from the Equipment Applications tab. Within this section, you will find the app SAP S...
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Mark a document as a favorite
To mark a document as a favorite, click on the star icon in the actions menu next to the document title:And if you want to remove it from your favorites, you must click on the same button again.
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Display document expiration colors in a queue
Athento allows you to display document expiration colors in a queue. To do this, you must enable the “check_ans” field in the advanced queue settings.Once done, the rows of documents will be displa...
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Protect commands so that their execution is not interrupted
Sometimes, certain commands can take a long time to execute due to their very nature. Athento has hygiene processes that “kill” those processes that appear to have frozen. If you have commands that...