Soporte SL
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Recent activity by Soporte SL-
How to change the time zone in Zoho Analytics?
The dates that Athento generates in CSV files to integrate with analytics systems usually generate the date in the time zone of the instance. However, when uploading them to Zoho, it is possible th...
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How to migrate documentation between Athento environments?
If we want to migrate documents from one instance of Athento SE to another instance of Athento SE, the following steps must be carried out: In the destination instance, create the machine on whi...
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What changes should I apply to the custom code to make it Python 3 compliant?
To upgrade the custom code, we have summarised in this article the most common changes for moving from Python 2 to Python 3 in Athento SE: dictionary.has_key() has_key no longer exists and can ...
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Best practices for custom software development in Athento
IMPORTANT: The vast majority of best practices recommended for development on Athento are best practices known in the field of software engineering. Having personnel trained in this discipline is...
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Pentesting on Athento
Athento conducts periodic penetration tests or ethical hacking tests. These tests can be of the following nature: Automated Tests and VAPT Various tools are used to scan instances and servers in ...
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How do I create a user for web services consumption?
To create a user for web service calls, the following must be done: Create the user in the normal way From the advanced administration area, go to the "Users" application in the "Users" list, se...
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How is the migration of large amounts of documents to Athento performed?
Athento allows the migration of approximately 100 million documents per day; this figure may vary depending on the type of instance, infrastructure, etc. To perform a migration of this type, the fo...
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How to request access from a specific IP?
In some environments Athento has IP access limitations, especially for connection to web services. To request access from new IPs: From the environment from which you want to access, consult its...
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What commands can I configure in Athento?
Below are some of the most common commands according to the type of automatism they allow. In the article How to schedule automatic tasks? describes how to configure them. Notifications Sending n...
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How to deploy custom code on a dedicated instance?
Athento allows you to deploy custom code in a dedicated instance. Among the code that can be deployed are: Operations: automations specific to the client's use case that can be executed on demand,...