Samuel Lopez
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Votes on activity by Samuel Lopez-
How to report a support case?
To report a support case you should write to soporte@athento.com indicating: Title of the case in the subject line. A detailed description of the case. The team where the incident occurs. URL of t...
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How to apply retention policies on documents?
Athento allows you to schedule actions on the documents using a certain form. To configure retention policies that will be applied to a form, go to the administration of the form. Once there, click...
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How does Athento process documents?
Unlike other document managers, Athento includes by default the ability to process documents to add a higher level of automation. There are more than 100 document processing operations. Documents a...
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How to deploy custom code on a dedicated instance?
Athento allows you to run custom code on dedicated instances. Among the code it allows to deploy are: Operations commands HTML Templates API hooks Tray masks To work with custom code, the follo...
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Which API can be used in custom operations and advanced conditions?
Below are several code examples of how to perform common actions. All examples assume that they are to be used in an operation or code where the variable 'fil' is the one containing the document on...
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Basic Auth authentication for API user not working
If your API user authentication by Basic Auth does not work, please check: Try resetting the password. If your user is an active directory or Azure directory user, set the password in the Athento ...
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Why has the information available in an article been updated?
Athento's product and service documentation can be found in this knowledge base https://athento.zendesk.com/hc/es. Many of these articles define the conditions of service provision and use of the ...
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How to cancel life cycles?
Athento allows to start parallel lifecycles for a document. The statuses of these lifecycles are shown to the right of the main lifecycle status. To cancel a parallel life cycle, click on the name...
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What changes should I apply to the custom code to make it Python 3 compliant?
To upgrade the custom code, we have summarised in this article the most common changes for moving from Python 2 to Python 3 in Athento SE: dictionary.has_key() has_key no longer exists and can ...
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Best practices for custom software development in Athento
IMPORTANT: The vast majority of best practices recommended for development on Athento are best practices known in the field of software engineering. Having personnel trained in this discipline is...